Returns & Exchanges

At perfumesdubai, we want you to be completely satisfied with your luxury fragrance purchase. If you are not happy with your order, you can return unopened and unused items within 14 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email or our live chat portal with your order number and reason for the return.

• 2.
  Secure Packaging

  Ensure the perfume bottle is in its original, sealed cellophane packaging and place it securely in a sturdy shipping box to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our fragrance experts verify the item's condition, we will process your refund to the original payment method within 5 to 7 business days.